外贸电话英语必备口语?

　　一， 生活应用篇

　　要找的人不在

　　a: hello, this is carol. may i speak to miss chen?

　　b: yes, one moment please. i'll get her for you.

　　a: thank you.

　　b: i'm sorry, she's not at her room right now.

　　a: oh, i'll call her again.

　　翻译

　　a: 喂，我是卡罗，可以请陈小姐听电话吗?

　　b: 好，请等一下，我为你转接。

　　a: 谢谢。

　　b: 对不起，她现在不在。

　　那我在打给她。

　　自我介绍时，请注意：

　　1. "hello"等于是中文的 “喂”，随时随地可用。

　　2. 打电话先行自我介绍是一种礼貌。电话中最常用" this is~"的形态而不是

　　"here is~"或"i am~",这是打电话需要注意的。

　　3. " may i speak to~" 也可以换成是 "can i speak to~" 请~听电话。

　　抱歉这么晚打来的说法：

　　1. I'm sorry to call you so late. 对不起这么晚打电话来。

　　2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。(含有希望没有打扰到你的意思)

　　3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

　　4. I'm sorry to call you so early. 对不起这么早打电话来。

　　5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

　　有急事时的表达方法：

　　1. It's urgent. Could I have her mobilephone number?

　　2. Could you tell me where I can reach her?

　　3. This is an emergency. I need to get in contact with him right now.

　　翻译：

　　1. 我有急事，可不可以告诉我她的手机号码?

　　2. 能不能告诉我在哪里可以找到她?

　　3. 我有急事，需要马上跟他联络。

　　对方不在的说法：

　　1. It's nothing important. 没什么重要事。

　　2. It's nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。

　　3. I'll call her again. 我会再打给她。

　　4. I'll call back later. 我稍后会再打来。

　　5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。

　　6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛?

　　7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。

　　8. Can I leave a message? 我可以留言吗?

　　9. Please have her return my call.请她回电话给我。

　　10. Could you ask him to to call me back? 可以请他给我回电话吗?¬r

　　11. Please tell her Carol called. 请告诉她卡洛找她。

　　12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。

　　13. Please tell him to phone 2233-4455. 请他给2233-4455回电话。

　　电话答录机

　　This is a recording. I'm not at home now. Please leave a message after the beep. Thank you.

　　这是电话答录机。我现在不在家，请在"哔"的一声之后开始留言。谢谢!

　　(*: 电话答录机 是 telephone answering machine)

　　This is Carol. Pleae give me a call when you are free. My number is 2244-6688.

　　我是卡洛。有空请回电话给我。我的号码是2244-6688.对电话答录机留话时与一般留言无异，说出以下重点即可：

　　1. 来电者姓名

　　2. 来电时间

　　3. 来电目的

　　4. 联络电话或方式

　　打公用电话

　　1. I'm calling from a public phone, so I'll call her again.

　　2. I'm not at home now, so I'll call her around three o'clock again.

　　3. May I use your phone?

　　4. Would you mind if I use your phone?

　　5. How do I get an outside line?

　　打错电话

　　1. I'm sorry I have the wrong number.

　　2. Is this 02-2718-5398?

　　3. Sorry to have bothered you.

　　4. I'm sorry. I think I must have dialed the wrong number.

　　5. Could I check the number? Is it 2211-3344

　　翻译&解析

　　[reply]

　　1. 抱歉我打错电话了。 (打错电话通常用：have the wrong number 表示)¬

　　2. 这里是02-2718-5398吗?

　　3. 很抱歉打扰你了

　　4. 很抱歉。我想我一定是打错电话了。

　　O5. 我可以核对一下电话号码吗?是不是2211-3344?

　　解析：9L6P

　　1. 区域号码是 area code

　　2. 电话号码的念法：

　　4念成：area code zero-two, two-two-one-one-three-two-two-four.可念成 oh

　　或 zero

　　* 22 可念成 two-two 或 double two

　　订购商品及询问

　　1. I'd like to place an order for your party dress from your catalog.

　　2. May I order some flowers?

　　3. How can I pay for this item?

　　4. I'd like to buy the car on your TV commercial.

　　5. Please send me your catalogue.

　　6. Do you have any life Menu Magazine tenin stock?

　　7. How long will it arrive?

　　8. The Product you sent to me is not what I ordered.

　　9. I'm calling about an order I placed a month ago. It hasn't arrived yet.

　　听不清楚

　　1. Sorry, I didn't catch you.对不起，我听不懂你说的。

　　2. Sorry, I didn't understand. 抱歉，我听不懂。

　　3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。

　　4. I can't hear you very well. 我听不太清楚。

　　5. I can barely hear you. 我几乎听不到你说的。

　　7. We have a bad connection. 通讯效果不太好。

　　8. I can't catch what you are saying. 我听不太清楚你说的话。发生上面的情况，你可以请对方在重复一遍，你可以说：

　　1. Pardon?请再说一遍好吗?

　　2. Excuse me? 请再说一遍?

　　上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。

　　3. I beg you pardon? 能请你再说一遍吗?(此句有请求对方原谅及再说一次的意思)

　　4. Could you repeat that, please? 能请你再说一遍吗?

　　5. Would you say that again? 你能再说一遍吗?

　　请对方说慢点的说法：

　　1. Would you speak more slowly? 你能再说慢一点吗?

　　2. Could you speak up a little? 你能在大声一点吗?¬

　　(speak up 大声说=speak out):W({6S S&]

　　3. Would you speak more clearly? 你能再说清楚一点吗?

　　4. Would you explain more for me? 可以为我解释一遍吗?

　　5. Please speak a little louder. 请讲大声一点。

　　6. Would you slow down, please?清说慢一点好吗?

　　二，工作活用篇

　　帮忙转分机

　　1. may i have extension two-one-one?

　　2. can i have extension two-one-one, please?

　　3. may i speak to david, extension tow-one-one?

　　4. extension two-one-one, please.

　　5. please connect me with extension two-one-one.

　　6. could you put me through to the personnel department, please?

　　翻译：

　　***通常句子都是越长越礼貌，太简短会让人有鲁莽的感觉。

　　要找的人不在 可以留言吗?

　　1. May/Can I leave a message?

　　¬2. Is it possible to leave a message?

　　请他回电给我-Q w R1l/p

　　1. Would you please ask him to call me taday? 能不能请他今天回电话给我

　　2. Could you tell him to call me as soon as possible? 能不能请他尽快回电话给我?

　　3. Could you just tell him David called? 能不能告诉他大卫来过电话?

　　4. Could you ask him to call me back? 能不能请他回电?

　　5. Please tell him to call Carol at 2233-4455.请他拨打2233-4455给卡洛回电话。

　　请问他何时回来

　　1. When will he be back? 他何时回来?

　　2. When do you expect him back? 你觉得他何时会回来?

　　3. Is he coming back soon? 他会马上回来吗?

　　4. Do you know what time she will be back? 你知道他几点回来?

　　我会再来电. I'll try again later.我会过一会儿再打来。

　　2. I'll call again in one hour later.我一个小时后再打来。

　　3. I'll call back later.我稍候再打过来。

　　4. Please tell him I called and I'll call him again tomorrow.请告诉他我

　　来过电话，并且我明天会再打给他。

　　要如何联络他

　　1. How can I get in touch with him? 我怎样才能和他联系?

　　2. Could you tell me where I can reach him? 可以告诉我怎样才能找到他吗

　　3. What's the easiest way to contact him? 什么方法可以最快找到他?

　　4. Could I call his mobilephone? 我可以打他的手机吗?

　　请传真/email给我

　　1. Would you please send me the data by e-mail?

　　2. Could you fax the data to my office?

　　3. Would you send the data by fax?

　　4. Could you post the data to me

　　知公司名并自我介绍

　　¬ 1. Franklin Company Personnel Department. 富兰克林公司人事部。

　　2. Good morning Franklin Company, may I help you? 早晨好，富兰克林公司

　　。我可以为你服务吗?

　　3. Personnel Department. This is Carol/Carol speaking. 人事部，我是卡洛

　　*办公室电话最重要的就是礼貌，所以不论是接电话或打电话，都应该先报自己及公司的名字。请问找那位

　　Who would you like to talk to/speak to? 请问找哪位?他在忙线中

　　1. Her line is busy at the moment. Can somebody else help you? 她正在通电话，别的人可以帮你吗?

　　2. He's on another line right now. 他现在正在接另外一个电话。

　　3. He's talking a long-distance call now, what can I do for you? 他正在接长途电话，有什么我可以帮你吗?